Friday, December 9, 2022

What Star Wars Tells Us About Advertising and CX

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What can we study advertising and marketing and buyer expertise from the Star Wars franchise? Loads.

It’s one other month, and one other new entry (Andor) within the Star Wars franchise.

And whereas I take pleasure in gentle saber battles and Yoda-isms as a lot as the subsequent individual, as a researcher I’m much more intrigued about what classes we will study from this storied franchise.

Lesson 1: Plan and Exactly Time Your Marketing campaign

Each robust marketer is aware of the worth of planning, and Star Wars has it down chilly. From constructing anticipation (How might we overlook Matthew McConaughey’s response to the Star Wars trailer?) to timing it completely (the premiere was deliberate to hit the theaters simply round Christmas Holidays), when most individuals might be spending high quality time with their family members, after which following up all year long with offshoots, prequels and different reveals associated to the enterprise.

Lesson 2: Know Your Prospects!

In my previous blogs, I’ve highlighted the significance of getting a deep understanding of your target market, and for letting them information your efforts. The Star Wars advertising and marketing reveals us precisely the worth of realizing your buyer base and following their must information to create true buyer engagement.

They’ve a real understanding of their fan base, they knew precisely learn how to converse to their followers, and learn how to preserve them engaged earlier than, throughout and after every film or Star Wars expertise.

Associated Article: Do You Actually Know Who Your Prospects Are?

Lesson 3: Loyalty Wins! Nurture Your Relationship With Your Prospects

Hans and Chewie’s friendship has proven us a useful lesson on loyalty that we should always apply to our buyer engagement efforts. When you recognize you might have a loyal buyer base, and you recognize what’s vital to them, then you definitely nurture that relationship.

Nurturing a buyer relationship requires that you simply really take note of what, and the way, your prospects reply to your efforts. You are able to do that by creating campaigns that may preserve your loyal prospects and group members eager about what you might be saying, in what you might be sharing with them, or what are you asking from them.

Let your loyal prospects understand how a lot you worth their suggestions in your merchandise, or how a lot you recognize their participation in your suggestions requests and their feedback in your group. Take their feedback to coronary heart, act on them and reply to them in a well timed method.

The identical applies to preserving your market analysis on-line group members engaged. Foster and nurture your relationship along with your group members in vital methods that may preserve them engaged and can encourage them to maintain becoming a member of your discussions and responding to your inquiries.

Your prospects and group members have proven you their loyalty, now it’s as much as you to nurture it. The secret’s to make your loyal prospects really feel engaged, appreciated and correctly rewarded.



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