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Legal professional Basic Tong Broadcasts Investigation Into Optimum Following Tons of of Shopper Complaints

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Attorney General William Tong


11/21/2022

Legal professional Basic Tong Broadcasts Investigation Into Optimum Following Tons of of Shopper Complaints

(Hartford, CT) – Legal professional Basic William Tong introduced in the present day he has opened an investigation below the Connecticut Unfair Commerce Practices Act into Altice Optimum following almost 500 client complaints relating to gradual web speeds, hidden charges, and unacceptable technical help.

Many complaints to the Workplace of the Legal professional Basic concerned customers who paid for both 300 Mbps or 400 Mbps cable web plans. When customers ran house pace assessments, they found they weren’t receiving the speeds they paid for. The Workplace of the Legal professional Basic additionally acquired complaints relating to service charges, technical help, and customer support. The Workplace of the Legal professional Basic can be investigating a $3.50 “Community Enhancement Charge” for web prospects.

“Prospects have a proper to anticipate the service and web pace they pay for. Our workplace has reviewed lots of of complaints from Optimum cable web prospects relating to gradual speeds, hidden charges, and poor buyer help. Our investigation seeks complete data relationship again to January 2017 to find out precisely what Altice Optimum knew and what they had been doing to ship the web speeds and repair they promised. If our investigation finds that Optimum violated Connecticut regulation, we won’t hesitate to carry them accountable,” stated Legal professional Basic Tong.

“Dependable web entry is a crucial utility in 2022,” stated Division of Shopper Safety Commissioner Michelle H. Seagull. “Folks depend on it for all the things from college and work to paying their payments, to leisure and information entry. Shoppers additionally need to get what they pay for. I’m glad the Legal professional Basic is taking up this investigation to find out if there was any wrongdoing or hurt accomplished to customers who pay for Optimum’s companies.”

“Prospects deserve the companies they pay for, and these allegations point out Altice Optimum has did not ship on its phrase for half a decade,” stated Senator Norm Needleman (D-Essex), Co-Chair of the Vitality & Expertise Committee. “Because the web has turn out to be an important a part of on a regular basis life, households counting on these companies for employment, schooling and leisure can expertise vital hurt in the event that they lack dependable web service. If Altice Optimum contributed to that hurt, they need to face the implications. I sit up for the findings of the Legal professional Basic’s investigation.”

“Connecticut customers shouldn’t be topic to potential hidden charges, mis main advertising and poor customer support. Altice Optimum ought to be held accountable in the event that they did in actual fact violate Connecticut regulation. I commend AG Tong for taking up this investigation on behalf of Connecticut customers. AG Tong’s document of holding utilities accountable is second to none,” ssupport Rep. David Arconti (D-Danbury), Co-Chair of the Vitality & Expertise Committee.

“The significance and worth of getting dependable web service has by no means been clearer to our households than it’s in the present day,” stated Senate Republican Chief Professional Tempore Paul Formica (R-East Lyme), rating member of the Vitality & Expertise Committee. “All of us share the aim of wanting to make sure entry to high quality and dependable service. In our efforts to deal with that aim, client complaints should be totally examined, and all stakeholders should work collectively to advertise accountability and transparency and implement acceptable corrective motion to greatest help customers.”

A civil investigative demand despatched in the present day to Altice Optimum seeks detailed data of client complaints relationship again to January 2017. The civil investigative demand additional seeks data of how Altice Optimum marketed its web speeds, any evaluation or data relating to the pace and high quality of web they finally delivered, data exhibiting Altice Optimum’s data of assorted components impacting the pace and high quality of their web service, data exhibiting how Altice Optimum invested income from their “Community Enhancement Charge,” amongst different calls for.

This investigation follows a settlement reached in August with Frontier Communications following evaluate of over 1,400 client complaints relating to gear returns, poor web high quality, unsatisfactory customer support, and extreme prices. The Frontier settlement, price over $60 million, will dramatically broaden entry to high-speed web for Frontier prospects in economically distressed communities, finish a hidden month-to-month $6.99 web surcharge, and drive vital enhancements in Frontier’s advertising and customer support.

Assistant Legal professional Basic Lauren Bidra, Casey Rybak, Paralegal Specialist, Caylee Ribeiro, Investigator, and Deputy Affiliate Legal professional Basic Michael Wertheimer, Chief of the Shopper Safety Part assisted the Legal professional Basic on this matter.

Twitter: @AGWilliamTong

Fb: CT Legal professional Basic


Media Contact:

Elizabeth Benton
elizabeth.benton@ct.gov

Shopper Inquiries:

860-808-5318
legal professional.basic@ct.gov





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