Friday, August 12, 2022

Florida lady dies, journey insurance coverage wouldn’t refund price of cruise not taken

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Harvey Wasserman and his spouse Arleen have all the time cherished to journey.

“Since we’ve been collectively — final 37 years — we’ve performed an infinite quantity of touring,” Wasserman stated.

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The couple has photos in Paris, Vienna and locations all over the world. So after they bought a brochure to take a 15-day Viking cruise via the Panama Canal and Central America, Wasserman stated his spouse couldn’t resist.


“The very first cruise that Arleen and I did collectively was via the Panama Canal,” Wasserman stated. “And we had been actually enthusiastic about going again and seeing it once more.”

In keeping with Wasserman, they paid greater than $12,000 for the cruise, together with cash for journey insurance coverage. The journey insurance coverage was bought with Tripmate via Viking, Wasserman stated.

Additionally they invited their good mates Deborah and Alvi Blankenship.

“We had been type of enthusiastic about going with them as a result of we’re shut mates,” Alvie Blankenship stated.

The Blankenships paid greater than $10,000, which included journey insurance coverage. However then they had been notified that their cruise was cancelled as a consequence of COVID-19. The {couples} selected to rebook on a future cruise and accepted a voucher for Future Cruise Credit.

Nonetheless, earlier than they might take the cruise — Arleen handed away.

“At 75, its not a life I deliberate. I don’t even know go ahead,” Wasserman stated.


Wasserman retains his spouse’s stays shut by, however after the service, he determined he couldn’t take the cruise alone.

“The concept of going to someplace new and having fun with myself, it’s upsetting to simply give it some thought,” Wasserman stated.

Wasserman stated he tried to get a refund however was denied for a similar purpose because the Blankenships — right here’s why:

Once they agreed to be rebooked on the second cruise, they accepted a voucher for a future cruise credit score value 125% of what they initially paid — the caveat: vouchers don’t permit for money refunds.

“It was by no means actually defined correctly,” Wasserman stated.

Then the {couples} turned to their journey safety plan, which stated it covers journey cancellation and 100% of the journey price. One of many coated causes for cancellation is “dying of you, your touring companion or your member of the family,” in line with the safety plan paperwork.

Wasserman submitted a declare and included his spouse’s dying certificates however was notified “information from Viking cruises point out the reserving was paid utilizing beforehand issued journey vouchers and such vouchers are non-refundable.”


So accepting that voucher not solely forfeited their proper to a future refund but additionally nullified their journey insurance coverage.

“What the hell did I purchase the insurance coverage for?” Wasserman requested.

Information 6 tried contacting Viking on April 19, 20 and 21. We adopted up with telephone calls, extra emails and even messages to among the firm’s govt workforce members — however nonetheless no response.

“I don’t perceive why, particularly underneath the circumstances, why it’s so tough for them to honor my needs,” Wasserman stated.

Since we began investigating this, Viking did provide to refund his spouse’s portion of the cruise, however not his, in line with Wasserman.

Wasserman has not accepted that supply.

We spoke to a really skilled journey agent who stated this doesn’t occur usually, however he stated the one time he has seen it it was with Tripmate — the journey insurance coverage supplier on this story — and with Viking.

We reached out to Tripmate as usually as we did Viking. Tripmate deliberate to have an announcement for Information 6, in line with an organization spokesperson. It didn’t occur by the point we aired this report.


If we hear again from Viking or Tripmate, we’ll embody any feedback they’ve with this story.

If you are going to buy journey insurance coverage, learn the coverage completely. Additionally, if you’d like recommendation on firms and their protection, name a journey agent; they will get insurance coverage for you, even on a visit you booked your self.

And the very last thing is: your journey insurance coverage doesn’t have to return from the corporate you booked your journey via — so store round.

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