Buyer communications administration options (CCM) supplier, Cincom Techniques, built-in with Duck Creek Applied sciences’ (NASDAQ:DCT) insurance coverage suite to assist insurers pace up the digitization of its buyer communications processes.
The mixture of Duck Creek and Cincom Eloquence, Cincom’s core program, helps ensurers ease into the event, manufacturing and supply of complicated buyer communications.
“We’re proud to companion with Duck Creek. Their insurance coverage platform is trusted by corporations and shoppers world wide. Collectively, Cincom and Duck Creek are altering how insurers ship a greater buyer expertise. The mixing of Duck Creek with Cincom Eloquence will allow insurers to expertise these best-in-class functions like by no means earlier than to ship a strong, ‘out of the field’ integration,” mentioned Angie Ingram, senior account government.
Duck Creek is an clever options supplier working within the occasion and casualty and common insurance coverage industries. It possesses a singular platform that permits the trade to capitalize on some great benefits of the cloud so as to run agile, clever and evergreen operations. CCM, which Duck Creek provides, is a set of resolution that helps companies work together with clients. The software program includes utilizing a platform for the numerous forms of correspondence and conversations between a company and its clients by means of many various channels and units.
“Our newly fashioned partnership with Cincom is thrilling and a testomony to our open platform and open ecosystem. We’re excited to supply insurers the power to companion with distributors which can be the very best match for them, and we sit up for the success that Cincom’s options will ship to our clients,” mentioned Robert Fletcher, head of worldwide resolution partnerships at Duck Creek.
These are the place the template form-emails come from, and the textual content inboxes for the physician’s workplace verifications come from. It’s scheduled, persistently formatted and despatched with such gadgets like billing reminders, abstract and advantages and protection and coverage renewals.
- Interactive processes marry customized content material or knowledge with a preset construction. Interactive processes require the human contact, usually matching variable buyer knowledge with structured templates, offering a extra customized communication. Examples embody buyer correspondence, approvals/denials and notifications.
- On-demand processes are triggered by occasions from the Net, fax, cellphone, e mail, transactional programs or enterprise functions.