The Electrical energy Firm of Ghana (ECG) says they’ve fastened the merchandising challenges prospects had been going through with the pay as you go metering system throughout the nation.
In a press launch on October 1, the ability distribution firm famous that customers who had been having challenges shopping for credit can now accomplish that on the ending factors.
“The Electrical energy Firm of Ghana needs to tell all stakeholders, particularly our cherished prospects on our prepayment metering system that the difficulty with the third Occasion Merchandising Factors has been resolved,” a part of the assertion learn.
“Clients can now buy electrical energy credit from their nearest merchandising factors, and all ECG District workplaces, together with tomorrow Sunday, 2nd October 2022, from 9.00 am – 4.00 pm,” they added.
This comes days after there have been interruptions within the buy of electrical energy credit by prospects utilizing each new and outdated pay as you go metres in components of the nation.
Some prospects in Volta, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw and Tafo have been affected.
Following this, the ECG clarified on Wednesday that the anomaly is a results of some technical challenges that are being resolved.
“Affected prospects ought to please observe that our engineers are working assiduously to appropriate the anomaly and restore the system to normalcy.”
Nonetheless, as of Saturday morning, some prospects had been complaining on social media noting that they had been nonetheless having challenges buying electrical energy credit.
In the meantime, ECG promised later within the day that the difficulty had not solely been fastened however they’re working to additionally resolve the challenges with the ECG app.
“ECG as soon as once more assures our cherished prospects that we’re working assiduously to revive the Energy App for an improved and seamless service provision,” they added.