Daryan Coryat says she may hardly imagine it when a Barrie, Ont. Hyundai dealership handed her a $7,000 restore invoice for her SUV.
Coryat needs Baytowne Hyundai to assist assist pay the associated fee, saying the dealership did not take correct care of her 2013 Hyundai Tucson whereas the automobile sat for eight months on its lot ready for a brand new engine half.
“They did not need to assist out in any way,” mentioned Coryat, who lives on the outskirts of Barrie about 110 kilometres north of Toronto.
She says she took her SUV to the dealership in August 2021 when it broke down. Hyundai Canada finally agreed to the repairs because the half that broke was below recall for 2013 Tucsons.
“It took about eight months for the half to get right here attributable to COVID and half shortages,” Coryat instructed CBC Toronto..
She says Baytowne instructed her the automobile was prepared in April 2022, however the engine mild went on when she drove it off the lot and Coryat seen instant issues.
She took it again to the dealership instantly, which is when Coryat says they charged her for an inspection and quoted her $7,000 in new repairs. When greater than $900 in gross sales tax was added, the invoice got here to $7,918.98
“They instructed me so many different issues have been now mistaken with it that weren’t initially mistaken with it once they ran the preliminary diagnostic again in September of final 12 months.”
The listing of issues needing repairs included the consumption manifold, the rear 02 sensor, flex pipe, upstream 02 sensor, muffler, each rear brake calipers, rear brake pads, rear brake rotors, each entrance brake calipers, entrance brake pads and entrance brake rotors.
CBC Toronto reached out to Baytowne Hyundai, however the dealership declined a request for an interview.
A ‘very dangerous 12 months’ for automobile repairs
George Iny, the director of the Vehicle Safety Affiliation, says Coryat’s expertise is a cautionary story. He says it is a “very dangerous 12 months” for getting automobiles repaired, particularly for Kia and Hyundai prospects, attributable to widespread points with the supply of elements.
“There are a whole bunch of individuals in Canada in the present day ready for elements, perhaps hundreds,” mentioned Iny.
He says sellers are accountable for taking care of automobiles which might be of their care whereas they await elements.
” they appear after automobiles in their very own stock that belong to them,” he mentioned.
“You’d count on them to train the identical oversight or take the identical care of a buyer automobile.”
Iny says this implies beginning the automobiles sometimes, shifting them round and ideally not parking them open air for lengthy durations of time.
Moreover, he says the invoice for Coryat’s Tucson repairs is “padded past perception.”
“The value for this work is outrageous total while you take a look at a nine-year-old automobile,” Iny instructed CBC Information.
He says the associated fee for the brake job is “egregious” and that an aftermarket store would doubtless have charged her half as a lot for the full price of repairs, or maybe much less in the event that they have been in a position to supply used elements.
“I’ve hardly ever seen a case of restore abuse like this one.”
Iny says preparations can typically be made in situations like these to cut back the price of the work or have the automobile producer pitch in for elements.
Coryat says she referred to as Hyundai dealerships in three close by cities, who every confirmed what she suspected.
“All three of these dealerships mentioned that the seizing of these elements is from sitting on lots that lengthy by way of the winter,” she mentioned.
CBC Toronto reached out to Hyundai Canada, who mentioned it was in contact with the shopper straight and are actively investigating the matter.
“Hyundai Canada takes the considerations of its prospects very severely and can proceed to look into the state of affairs to find out the suitable subsequent steps,” mentioned an announcement from the automaker supplied to CBC Toronto.
Prospects can take vehicles ready for repairs residence
Coryat needs she had been instructed it will take so lengthy so she may have made separate preparations.
“I really feel like I may have been made conscious of this stuff in the event that they’d even taken a take a look at my automobile and the time that it sat previous to getting the half.”
She says she understands an settlement must be struck when it comes to the associated fee, however nonetheless hopes that others who face related circumstances communicate up.
“Not one individual’s accountable for this, however perhaps we are able to come to some form of compromise.”
Iny says the dealership most likely would not have recognized it will take eight months, however ought to have recognized it was going to be greater than 4 to 6 weeks and made separate preparations with the shopper.
He says prospects can take their vehicles residence with out having to fret about shedding their place within the queue for repairs.
“In the event you take a look at this, it is an commercial for by no means taking any nine-year-old automobile to a dealership.”